Call Recording and Management

NGC Networks provides market leading Call Management/Logging, Call Recording and CTI solutions. These solutions are utilised widely by a variety of organisations to improve operational performance, provide compliance and provide valuable management information and control. NGC Networks’ solutions integrate with both traditional business telephony and VoIP systems and are fully tested and accredited by the global leading telephone system manufacturers. NGC Networks has specific vertical sector knowledge and expertise in the Financial Services, Contact Centre markets, Social Housing and Local Government

Call Recording

Call Recording technology is being adopted by an increasing number of organisations regardless of business size.  Many organisations are now recognising the benefits of Call Recording which historically has been seen as an expensive high end application for Contact Centres only. NGC Networks unique approach and Call Recording technology is breaking new ground, delivering fully digital, high quality Call Recording for businesses at an affordable cost. With the advent of low cost PC mass storage, archive of calls and web based call retrieval software there are lots of reasons why recording your calls can be good for your business.

Call Management & Logging

Call management software is now viewed as an essential business tool which can provide a speedy return on investment through improved business performance and profitability. Through the implementation of call management solutions organisation are able  to gain control of call spend, manage call handling efficiency and monitor staffing levels.

Computer Telephony Integration (C.T.I.)

Today’s organisations are able to realise tremendous business benefits through system integration. Computer Telephony Integration, or C.T.I. delivers smarter and quicker communication together with the ability to stream line business performance and processes. There are many benefits which can be achieved through C.T.I. including process automation via features such as screen popping of customer details and call control via the computer screen.